Auto-matic Tranmission

Yesterday, I took an auto to take me to the Tata Steel Guest House on B-Road. As soon as I sat in the auto, the driver told me that it would cost me Rs. 40. Like with almost every other auto ride within the city of Jamshedpur, the fare is decided through a systematic process of bargaining between the auto-driver and the passenger. After briefly haggling with the auto-driver, he agreed to charge me Rs. 30. The work I had at the guest house was not supposed to take me more than 10 minutes. Since it was difficult to get an auto while coming back, I decided to ask the auto-driver to wait for me outside the guest house. Our conversation is mentioned below:

Me: Bhaiya! Aap yahaan dus minute ruk sakte hain? Mujhe phir XL hi wapas jaana hain. (Can you wait here for 10 minutes? I need to go back to XL anyway.)

Auto: Bees rupaiya zyada lagega! (It'll cost you 20 rupees more)

Me: Par iske bad aapko wapas XL hi jaana hain na? (You would anyway be going back to XL after this, right?)

Auto: Haan (Yes)

Me: Toh phir aap mujhse zyada paise kyun maang rahein hain? Tees rupaiya toh main doonga hi wapas jaane ke liye. Aap uske upar 20 rupaiya kyun maang rahe hain? (Why are you asking me for more? I would anyway be paying you 30 bucks for the return trip. Why do you want 20 bucks on top of that?)

Auto: Wait karne ke liye (For waiting, that's why!)

Me: Arrey! Yeh toh main aapke faiyede ke liye kar raha tha. Theek hai! Aap jaiye. Main doosra auto dhoond loonga! (I was doing this for your benefit. Its ok. You can leave. I'll find another auto)

Auto driver ponders for a while...

Auto: Theek hai. Chalenge. Par dus minute se zyada nahin (Ok. I will go. But don't take more than 10 minutes)

Me: Arrey bhaiya! Aap chale hi jaiye. Aapko kuch zyaada hi tension le rahe hain! (Oh my God! You leave. You are getting hassled by the slightest of things!)

Auto: Achcha theek hai. Aap apna kaam kar ke aieye. Main yaheen hoon. (Its ok. You take your time. I will be waiting here only)

SERVICE RATINGS

a) Reliability: I wouldn't rate the auto service as being very reliable

b) Assurance: Low degree of service assurance for the customer

c) Tangibles: The auto seemed to be in decent working condition

d) Empathy: The auto-driver showed little or no empathy

e) Responsiveness: The auto-driver's response was sluggish and ill-timed